From VeloCloud and Fortinet Secure SD-WAN and Microsoft 365 to cyber security, Teams Calling and 24/7 support — With a focus on delivery, Pinnacle IT designs, secures and manages the technology that keeps your organisation performing at its peak.
Microsoft Solutions Partner
Fortinet Secure NetworkingManaged Services, Networking, Microsoft Cloud, Security and Mobility Management — delivered by one experienced Australian team.
Fully outsourced or co-managed IT, infrastructure, project management and specialist ICT delivery.
VeloCloud & Fortinet Secure SD-WAN, FortiGate firewalls, SecureEdge, Cloud Connectivity and network security.
Microsoft 365, Azure, Intune, Entra ID and Teams Calling — securely adopted, governed and managed.
Essential Eight uplift, Microsoft Defender XDR, identity security, assessments and 24/7 managed security.
Mobile device management, fleet lifecycle, Telstra mobility plans and telecom expense management.
We're proud to announce that Pinnacle IT has been awarded Telstra's highest Channel Partner Accreditation level — Platinum Plus.
This recognition reflects our team's commitment to technical excellence, customer outcomes, security compliance, certifications and continuous training.
Talk to our team about managed services, networking, Microsoft cloud or cyber security — we'll design a solution that fits your business.
Contact Us →From fully outsourced IT services and support to co-managed services delivered alongside your in-house team.
We become an extension of your team — handling day-to-day support, strategic planning and everything in between.
24/7 helpdesk & remote support.
Work alongside your internal IT.
Strategic IT guidance & planning.
Proactive alerts & patch management.
From fully outsourced IT services and support to services delivered in conjunction with in-house IT departments, Pinnacle IT's Managed Service Desk provides expert services tailored to your needs. Our Managed Services team provides enterprise-grade capabilities without the overhead of a large in-house team.
24/7 monitoring, helpdesk and incident response.
Regular business reviews and vCIO guidance.
Fixed-price monthly agreements with clear SLAs.
We complement your internal IT, not replace it.
From consultation and design to implementation and management — we specialise in the infrastructure that powers your business.
From consultation and design, to implementation and management, Pinnacle IT specialise in core business IT infrastructure. Our technology professionals deliver your projects to ensure you have the tools necessary to deliver for your customers.
Design, deployment and management of physical and virtual servers.
LAN, WAN, wireless and firewall infrastructure from leading vendors.
Data protection strategies that meet your RTO and RPO requirements.
Security built into every layer from day one.
Understand your needs.
Architect for your scale.
Deliver on time and budget.
Ongoing optimisation.
Technology projects require input from many stakeholders and suppliers. We plan the project and act as a single point of contact — delivering on time and on budget.
Whether or not Pinnacle IT are involved in the technical delivery, we can plan and manage your project end to end.
Scope, timelines and risk.
Manage all stakeholders & vendors.
Regular progress updates.
On time, on budget.
Technology projects require input from many stakeholders and suppliers. Whether or not Pinnacle IT are involved in the technical delivery, we can plan the project and act as a single point of contact whilst delivering your project on time and on budget.
Documented objectives, deliverables and success criteria.
We manage all suppliers so you don't have to.
Transparent progress, budget and risk reporting.
Disciplined execution and handover.
Protect your data and keep your business running — no matter what happens.
We design and manage backup and disaster recovery solutions that meet your RTO and RPO requirements.
Automated, tested, offsite.
Failover and recovery plans.
Regular restore testing.
Success and status reports.
Ransomware, hardware failure, accidental deletion, natural disasters — the threats to your data are real and constant. We design layered backup and disaster recovery strategies that keep your business running, whatever happens.
Microsoft 365, Azure and endpoint data backed up to secure cloud storage.
Automated failover to cloud or secondary site — so you're never offline.
Ransomware-resistant backups that cannot be altered or deleted.
Regular testing so you know your backups work when you need them.
End-to-end management of your mobile fleet — devices, plans, security and costs — so your team stays connected wherever they work.
From a handful of handsets to thousands of devices across Australia, Pinnacle IT manages the full mobility lifecycle — procurement, provisioning, security, support, plan optimisation and end-of-life. We combine Telstra mobility services with modern MDM to give you visibility, control and predictable costs.
Procurement, provisioning, replacement and secure disposal.
Intune-based enrolment, compliance and conditional access.
Handset, mobile broadband and Enterprise Wireless under one agreement.
Plan optimisation, usage analytics and cost control.
Smartphones, feature phones & voice devices.
Data plans for people & sites.
Connect sites and equipment.
Modular, professionally managed.
Fast, secure connectivity from branch to cloud — Secure SD-WAN, FortiGate, SecureEdge and Azure ExpressRoute.
We modernise legacy WANs into Secure SD-WAN — converging networking and security on a single operating system and console, so every site is fast, resilient and protected. We deliver both VeloCloud (VMware) and Fortinet SD-WAN, plus the full Telstra carriage portfolio.
Talk to a network engineer →VeloCloud & Fortinet. Application-aware routing across multiple links.
Next-gen firewalling & deep inspection.
FortiSASE cloud-delivered protection.
Private, high-speed link to Azure.
The full Telstra carriage portfolio — Voice, Data and Mobile — delivered and managed by Pinnacle IT.
Converge networking and security on a single platform — delivered on VeloCloud (VMware) and Fortinet.
Enterprise-grade firewalls with deep packet inspection and unified policy across your fabric.
Migrate branch connectivity to cloud-delivered security with FortiSASE and Secure Private Access.
Zero-trust architecture, VPN, segmentation and continuous monitoring across your network.
Discovery, documentation, performance assessment and forward-looking network design.
Hybrid, multi-cloud and Azure ExpressRoute — private, high-performance cloud connectivity.
See all Pinnacle IT networking capabilities in one place — carriage, SD-WAN, security and cloud.
Not sure where to start? Book a no-obligation consultation with our network team.
As a Telstra Platinum Plus Partner, Pinnacle IT delivers and manages the full Telstra carriage portfolio — from branch broadband and enterprise internet to private WAN, mobile, optical and cloud interconnection.
Voice, Data and Mobile under a single agreement — with the design, delivery and ongoing management handled by Pinnacle IT. We help you choose the right access technology, plan the right resilience, and manage the commercial lifecycle.
Talk to our carriage team →Teams Calling, Cloud Calling, SIP.
Broadband, internet & private WAN.
Handset, broadband & wireless.
Dark Fibre, Ethernet, Wavelength.
Availability, supported combinations, bandwidths and delivery models remain subject to each product's service qualification and current Telstra ordering catalogue.
Modern business calling delivered over Telstra's network.
Business-grade internet and broadband for every site.
Private, multi-site connectivity with traffic prioritisation.
Fibre, nbn and non-premises access options.
Mobility for people, sites and equipment.
Data-centre, campus and high-capacity links.
Private connectivity into public cloud.
Traditional voice carriage options.
How it fits together for customers.
Modernise and secure your wide-area network — delivered on VeloCloud (VMware) and Fortinet, with one operating system and one console.
Networking + Security = Convergence
Traditional WANs are complex, expensive and insecure. Secure SD-WAN converges networking and security into a single solution — with application-aware routing, dynamic multi-path optimisation and end-to-end policy. Pinnacle IT delivers Secure SD-WAN on VeloCloud (VMware) and Fortinet, so we can match the right platform to your environment.
Intelligently route traffic based on application priority and link quality.
Seamless failover across NBN, fibre, 4G/5G and other links.
Real-time analytics, reporting and management from one dashboard.
No per-Mbps bandwidth licensing — scale without surprise bills.
Prioritise business-critical traffic.
Built-in NGFW at every site.
Reduce MPLS and bandwidth costs.
Automatic failover, always on.
Enterprise-grade protection at the edge of every site — deep packet inspection, intrusion prevention and threat protection.
Fortinet Security Fabric
FortiGate is more than a firewall — it's a next-generation security platform that delivers deep packet inspection, intrusion prevention, web filtering and advanced threat protection at every edge of your network.
Stop known and unknown threats with signature and behavioural detection.
Same policy engine across SD-WAN, wireless and SASE — no silos.
Full LAN/WLAN integration under one management console.
Right-sized appliances for your throughput, user count and features.
Sizing and architecture review.
Zero-downtime cutover.
24/7 monitoring and tuning.
Continuous improvement.
Extend consistent security to remote sites and hybrid workers — cloud-delivered firewall-as-a-service.
SecureEdge combines SD-WAN with cloud-delivered security (SASE) — extending the same protection to every branch, remote worker and device.
Firewall-as-a-service in the cloud.
Secure tunnels to FortiSASE.
Access internal resources safely.
Minimal endpoint configuration.
Traditional branch security assumes everyone is in the office. Modern work doesn't. We migrate your branch connectivity to a FortiGate Secure Edge model — a VXLAN-over-IPsec tunnel to FortiSASE — delivering cloud-based firewall-as-a-service and Secure Private Access without agents on every device.
The same firewall policy applied at every site.
Consistent security for hybrid and mobile users.
Manage everything from one cloud console.
Less on-prem footprint, lower maintenance.
Zero-trust architecture, VPN, segmentation and continuous monitoring across your entire network.
Perimeter security alone is no longer enough. We design and manage networks based on Zero Trust principles — segmenting access, verifying every connection and continuously monitoring for anomalies.
Protect remote workers with modern, phishing-resistant access.
Isolate critical systems and limit lateral movement.
Detect anomalies across your network in real time.
Enforce consistent policy at every network boundary.
Firewalls and IPS at the edge.
Isolate critical systems.
Know what's on your network.
Continuous threat monitoring.
Understand exactly what's on your network, how it's performing and where it needs to go next — with documentation, assessments and forward-looking design.
Most networks grow organically — undocumented, over-engineered in some places and under-protected in others. Our Network Design & Audit service gives you a clear, accurate picture of your current environment and a practical, prioritised design for where you want to be.
Physical and logical topology, device inventory, IP addressing, VLANs and dependencies.
Throughput, latency, link utilisation, Wi-Fi coverage and bottleneck analysis.
Firewall rule review, segmentation, redundancy, backup links and single points of failure.
Vendor-agnostic target architecture, migration plan and costed recommendations.
Up-to-date network diagrams.
Everything documented.
Prioritised findings & actions.
Future-state architecture.
Passive and active discovery of every device, link and service across your environment.
Performance, security, resilience and capacity analysis against your business requirements.
Vendor-agnostic target architecture with clear options, trade-offs and costings.
Prioritised, phased delivery plan that fits your budget and operational windows.
Hybrid, multi-cloud and private cloud connectivity — including Azure ExpressRoute for dedicated, high-performance access to Microsoft's cloud.
Hybrid & Multi-Cloud
Whether you're connecting a single data centre to Azure, running a multi-cloud workload across AWS and Microsoft, or extending your WAN into the cloud — we design and manage connectivity that is fast, secure, resilient and cost-effective.
Seamless, secure connectivity between your data centre and Azure/AWS.
Private and encrypted connectivity options to suit every workload.
Extend SD-WAN fabric to cloud workloads for consistent policy and performance.
Protect cloud workloads with the same policy as your on-prem network.
Consistent connectivity across AWS, Azure, GCP and private cloud.
Ensure your connectivity scales with your cloud adoption.
ExpressRoute & dedicated circuits.
On-prem to cloud connectivity.
AWS, Azure, GCP & private.
Consistent policy across cloud.
ExpressRoute lets you extend your on-premises networks into the Microsoft cloud over a private connection — bypassing the public internet entirely.
Private cloud connectivity
ExpressRoute delivers higher security, more predictable performance and better resilience than typical internet-based connections — ideal for mission-critical workloads, Microsoft 365 traffic and hybrid applications.
Scale to match your workload requirements.
Automatic failover and connection uptime SLA.
Traffic never traverses the public internet.
Link branch offices privately through Microsoft's global network.
Consistent, predictable performance.
Private, dedicated circuits.
QoS for Teams and other apps.
Dual-path redundancy built in.
Adoption, governance and security for the Microsoft cloud — including Copilot, Intune and Entra ID.
Secure, governed adoption of the tools your people use every day.
Safe, governed AI enablement.
Structured, secure collaboration.
Managed, compliant devices.
Modern identity & SSO.
Microsoft Cloud & Modern Work
Whether your organisation has begun the Microsoft 365 journey, or you are planning to adopt the technology, Pinnacle IT can assist you to transform your capabilities through the latest generation Microsoft cloud-based technologies.
Get real value from M365 licences with guided rollout and change management.
Email, file server and SharePoint migrations with zero-drama cutovers.
Prepare your data, permissions and governance for Microsoft Copilot.
Baseline security, DLP and compliance policies applied and monitored.
Design, migrate and protect workloads with confidence — from on-prem to Azure and hybrid.
Your Cloud Journey
Whether you're ready to migrate your entire infrastructure or start with a single workload, we guide you through every step — from assessment and design to migration, optimisation and ongoing management.
We analyse your workloads, costs and dependencies to build a right-sized cloud strategy.
Lift-and-shift, re-platform or re-architect — proven methodologies that minimise risk and downtime.
Cost management, performance tuning, backup and disaster recovery.
Zero-trust, encryption and monitoring applied from day one.
We're Microsoft Solutions Partners with deep experience in Azure infrastructure, networking and security.
Virtual machines, storage & networking.
Seamless on-prem to cloud connectivity.
Azure security & compliance.
Azure Backup & Site Recovery.
Modern device management and identity from Microsoft — manage every endpoint and protect every login.
Microsoft Endpoint & Identity
Microsoft Intune and Entra ID together give you a modern, cloud-native way to manage every device and protect every user — whether they're in the office, at home or on the road.
Manage Windows, macOS, iOS and Android from a single console.
Enforce encryption, screen lock and OS version requirements.
Single sign-on, MFA and Conditional Access for every app.
Context-aware policies that balance security and productivity.
No on-prem servers required.
Identity and device aware access.
Rich compliance insights.
Included in most Microsoft 365 plans.
Modern cloud telephony built on Microsoft Teams with Operator Connect, auto attendants, call queues and analytics.
Cloud Voice, Reimagined
Teams Calling gives you a modern, cost-effective phone system that works seamlessly with the collaboration tools your team already uses every day — all without the complexity and cost of traditional telephony.
Carrier-grade voice in Teams with simple, flexible licensing.
Professional call routing without expensive hardware.
Real-time insights into call quality and usage.
Compliant emergency calling for every user.
Eliminate PBX hardware and maintenance costs.
Calling, chat and meetings in one app.
Office, remote, hybrid — works everywhere.
Protected by Microsoft's global security.
Layered protection around your identities, devices, data and network — aligned to the ACSC Essential Eight and powered by Microsoft Defender.
We build defence in depth across the four pillars attackers target most — identity, devices, data and network — then monitor and continuously improve your posture so you stay ahead of evolving threats.
MFA, Passkeys (FIDO2), Windows Hello for Business, Conditional Access & Zero Trust.
Microsoft Defender for Endpoint, Office 365 & Identity with continuous monitoring and XDR.
Essential Eight uplift, Data Loss Prevention (DLP) and Cloud PKI.
We protect every layer of your IT environment with controls, monitoring and continuous improvement.
Protect users and privileged accounts.
Stop malware and ransomware.
Block phishing & BEC attacks.
Secure your SaaS ecosystem.
ACSC-aligned maturity assessment & uplift across all 8 mitigation strategies.
Extended detection and response across endpoints, identities, email and cloud apps.
MFA, Conditional Access, Zero Trust and Privileged Identity Management.
Vulnerability scans, penetration testing and risk reviews tailored to your business.
Defender, Purview, DLP and the broader Microsoft security stack.
24/7 monitoring, detection and response from our security operations team.
We assess, prioritise and lift your security posture across all eight ACSC mitigation strategies.
These mitigation strategies are the baseline for protecting your organisation against cyber threats. Pinnacle IT guides you through implementation and maturity uplift for each one.
Restrict the execution of executables, software libraries, scripts and installers to an approved set.
Patch vulnerabilities in third-party applications (Adobe, Java, browsers) within 48 hours for high-risk flaws.
Block macros from the internet and only allow vetted macros from trusted locations.
Harden applications (disable Flash, remove unnecessary features) to reduce attack surface.
Apply least privilege. Separate admin and user accounts, use Privileged Access Workstations (PAWs).
Patch OS vulnerabilities within 48 hours for high-risk flaws to prevent exploitation.
Enforce MFA for all users (including admins) for remote access, VPN and critical applications.
Perform and test daily backups of essential data, stored offline or in an immutable format.
Extended Detection and Response (XDR) that stops attacks across endpoints, identities, email and cloud apps.
Unified Security
Microsoft Defender XDR provides natively integrated threat protection, combining signals across endpoints, identities, email and cloud applications to detect, investigate and respond to advanced threats.
Next-gen endpoint protection with behavioural sensors, cloud analytics and threat intelligence.
Monitor and protect identities with security signals and alerts for suspicious user behaviours.
Protect email and collaboration tools against phishing, malware and business email compromise.
Shadow IT discovery, data protection and threat detection across your cloud apps.
One pane of glass for all security signals.
Automated investigation and remediation.
Response in minutes, not hours.
Built on Zero Trust principles.
Protect your users, privileged accounts and data with modern identity controls based on Zero Trust principles.
Attackers no longer break in — they log in. Identity security is the single most important control in your cyber defence. We help you move from passwords to modern, phishing-resistant authentication and enforce least-privilege access.
Microsoft Authenticator, FIDO2 security keys and Windows Hello for Business.
Context-aware policies that balance security with user productivity.
Just-in-time admin access, approval workflows and access reviews.
Risk-based sign-in detection with automated remediation.
Never trust, always verify. We apply Zero Trust across every access decision.
Always authenticate and authorise.
Limit access to just what's needed.
Minimise blast radius and segment access.
Continuous analytics and improvement.
Understand your risk posture with vulnerability scans, penetration testing and compliance reviews.
Identify missing patches, misconfigurations and known vulnerabilities across your environment.
Simulated attacks to test your defences, from external perimeter to internal lateral movement.
Measure your maturity against all 8 ACSC mitigation strategies and get a prioritised roadmap.
Configuration review against Microsoft 365, Azure and AWS security best practices.
Assess against ISO 27001, NIST, CIS and industry-specific frameworks.
Clear, business-focused reporting with risk ratings and remediation priorities.
Get the full value from your Microsoft 365 E5 or Defender investment — from Defender to Purview and beyond.
Microsoft Security Stack
Many organisations licence Microsoft Defender, Purview or Entra ID Premium but only use a fraction of the capabilities. We help you unlock the full value — including advanced features you may not know you have.
Endpoint, Identity, Office 365 and Cloud Apps protection.
Data governance, information protection and compliance.
Conditional Access, PIM and Identity Protection.
Device compliance, disk encryption and attack surface reduction.
We audit your current Microsoft security licences and show you what you're missing.
See what's actually licensed and enabled.
Compare to industry best practice.
Enable the right features safely.
Get more value from existing spend.
24/7 monitoring, detection and response from our security operations team — so you can focus on running your business.
Cyber threats don't keep business hours — neither do we. Our 24/7 security operations centre monitors your environment around the clock.
Continuous threat detection.
Real-time notifications.
Contain and remediate fast.
Monthly executive reports.
Most organisations lack the 24/7 resources to monitor and respond to threats effectively. Our managed security service gives you enterprise-grade protection without the cost of building an in-house SOC.
Continuous monitoring from our security operations centre.
Proactive search for hidden threats across your environment.
Contain and remediate incidents within agreed SLAs.
Regular reviews to strengthen your security posture.
A customer-focused IT partner servicing local, national and international clients in the medium to enterprise market segment.
Pinnacle IT are a customer focused IT partner servicing local, national and international clients in the medium to enterprise market segment. We specialise in core business IT infrastructure, consulting, supply and management.
Since our inception in 2008, our experienced team has grown to possess a broad range of skills from diverse technology backgrounds. Our accumulated knowledge and experience allows us to provide innovative technology solutions to keep our customers performing at their peak. Our customer focused approach leads us to building long term, sustainable relationships with our customers and technology partners. Our strong relationships enable us to guide our customers through their business challenges with limited interruptions to their operations.
Sustainable relationships, not one-off fixes.
Highest channel partner accreditation.
From a single office in Airlie Beach in 2008 to achieving Telstra's highest partner accreditation.
The people behind every solution, every ticket and every win — coming soon.
We're putting the finishing touches on our team page. In the meantime, our specialists are only a phone call away.
Pinnacle IT has been awarded Telstra's highest Channel Partner Accreditation — meeting rigorous standards across technical capability, customer outcomes, sales performance, security compliance, certifications and mandatory training.
This result reinforces Pinnacle IT's position as one of Telstra's leading partners in Data Access & Connectivity and Security, while recognising the strength of our technical knowledge and customer-focused approach.
Second Floor, 123 Sandgate Road, Albion, QLD 4010
1 Carlo Drive, Cannonvale, QLD 4802
Serving North Queensland & beyond
Serving Far North Queensland
Unit 412, 55 Holt Street, Surry Hills, NSW 2010
Real outcomes for organisations that depend on secure, reliable technology.
"Uniting one of Queensland's most iconic regional hubs with Telstra. Pinnacle IT helped connect the Longreach region with world-class network infrastructure."
Longreach Regional Council
"How connectivity is helping Anindilyakwa Land Council reclaim its identity. Pinnacle IT made it possible."
Anindilyakwa Land Council
"Pinnacle IT's managed service desk gives us enterprise-grade IT support without the overhead of an in-house team."
Confidential Client
Managed IT Services
How Pinnacle IT collects, uses, protects and manages personal information and customer data.
Pinnacle IT Systems Pty Ltd ("Pinnacle IT", "we", "us" or "our") provides managed IT, cloud, networking, communications and related technology services.
We recognise the importance of protecting the security and privacy of information entrusted to us. This notice explains how we collect, use, protect and manage personal information and customer data.
Administrative, technical & physical safeguards.
We do not sell personal information.
We do not claim ownership of customer data.
Notifiable breaches reported as required by law.
Depending on how you interact with us, we may collect:
We may use information to:
We may disclose information to authorised personnel, contractors, technology vendors, cloud providers, telecommunications providers, professional advisers and other service providers where reasonably required to deliver our services or operate our business.
We may also disclose information where required or authorised by law.
Pinnacle IT maintains administrative, technical and physical safeguards designed to protect information from misuse, loss, unauthorised access, modification or disclosure.
Depending on the relevant system and service, these safeguards may include:
Pinnacle IT does not claim ownership of customer data.
We access customer data only where reasonably required to provide services, respond to support requests, maintain or secure systems, investigate incidents, comply with customer instructions or meet legal obligations.
Customer data is retained and deleted in accordance with the applicable service agreement, legal requirements and the technical capabilities of the relevant platforms.
We retain personal information and business records only for as long as reasonably required for service delivery, contractual, legal, security, insurance and operational purposes.
When information is no longer required, we take reasonable steps to delete, destroy or de-identify it.
Pinnacle IT maintains processes for identifying, assessing and responding to suspected security incidents and data breaches.
Where required by law, we will notify affected individuals and the Office of the Australian Information Commissioner.
Suspected security incidents involving Pinnacle IT should be reported promptly to: servicedesk@pinnacleit.com.au
Individuals may request access to personal information we hold about them or ask us to correct information that is inaccurate, incomplete or out of date.
Privacy concerns or complaints may be submitted to our Privacy Officer. We may need to verify your identity before responding to a request.
Privacy Officer
Pinnacle IT Systems Pty Ltd
Email: servicedesk@pinnacleit.com.au
